Man and Van Chelsea Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Chelsea provides transport, removal and related services to private and business customers. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Man and Van Chelsea, the provider of transport, removal and related services.

Customer means the person, firm or company who requests or receives services from the Company, whether acting as an individual, a business or on behalf of a third party.

Services means any transport, loading, unloading, packing, removal, delivery, waste collection or related services supplied by the Company.

Goods means any personal effects, furniture, equipment, stock, or other items transported or otherwise handled by the Company in connection with the Services.

Job means a particular engagement for Services that has been booked and confirmed with the Company.

2. Scope of Services

The Company provides man and van, removals, light haulage, small office moves, domestic moves, and related services within the United Kingdom. The exact nature of the Services for each Job will be as agreed at the time of booking and confirmed in writing or by booking confirmation.

The Customer is responsible for ensuring that the description of the Job, the inventory of Goods, access conditions, and any special requirements provided to the Company are accurate and complete. The Company may refuse or amend a Job if the information provided is materially inaccurate or incomplete.

3. Booking Process

All bookings must be made directly with the Company through its accepted booking channels. A Job is considered accepted only when the Company has confirmed the booking. Verbal or provisional quotations do not constitute a confirmed booking.

When making a booking, the Customer must provide the following details as applicable.

The collection and delivery addresses and any additional stops required.

The date and preferred time window for the Job.

Details of access including floor levels, lift availability, parking restrictions, and distance from vehicle to property.

A clear description of the Goods, including approximate volume or number of items, and any heavy, fragile, or unusual items.

Any requirements for packing, dismantling, reassembly, or storage.

The Company reserves the right to refuse or cancel a booking at its discretion, including where the Job falls outside its normal service area or capabilities, or where the Customer fails to provide sufficient or accurate information.

4. Quotations and Pricing

Quotations are based on the information supplied by the Customer at the time of enquiry, including the list of Goods, locations, access conditions, and time estimates. Quotations may be provided as an hourly rate, a fixed price, or a combination of both, as specified by the Company.

Quotations are exclusive of congestion charges, tolls, parking fees, and any third-party charges unless expressly stated otherwise. Where such charges are incurred in the performance of the Job, they will be added to the final invoice and are payable by the Customer.

If the actual work required differs from the description provided at quotation stage, or if access is more difficult than disclosed, or if there are delays outside the Companys control, the Company reserves the right to adjust the price accordingly. Additional charges may apply for waiting time, extra labour, extra journeys, or extended hours.

5. Payments

The Customer must pay for the Services in accordance with the payment terms confirmed at the time of booking.

The Company may require a deposit or full prepayment to secure a booking. Any required amount and due date will be communicated to the Customer. Failure to pay the required deposit or prepayment may result in cancellation of the booking.

For hourly rate Jobs, the chargeable time starts when the vehicle and crew arrive at the first collection address at the agreed time and finishes when the final item is unloaded at the final delivery address, unless otherwise agreed. Minimum charges may apply.

Payment may be required immediately upon completion of the Job unless alternative arrangements have been agreed in advance. The Company accepts payment by the methods it specifies at the time of booking.

Where credit terms are agreed for business Customers, invoices are payable within the period specified on the invoice. The Company reserves the right to charge interest and reasonable recovery costs on overdue payments in accordance with applicable UK law.

6. Cancellations and Amendments

If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as reasonably possible through an accepted communication method.

The following cancellation charges may apply, unless otherwise agreed.

Cancellation more than 7 days before the Job date no cancellation fee. Any deposit may be refunded or held as credit at the Companys discretion.

Cancellation between 7 days and 48 hours before the Job date up to 50 percent of the quoted price may be payable.

Cancellation less than 48 hours before the Job date up to 100 percent of the quoted price may be payable.

If the Customer is not present or not contactable at the agreed time and address, or if access is not available so that the Job cannot reasonably be carried out, this may be treated as a late cancellation and subject to full charges.

Where the Customer requests a change of date, time, address, or scope of work, the Company will make reasonable efforts to accommodate the change but cannot guarantee availability. Additional charges may apply, and the original cancellation terms may remain in force if the change cannot be implemented.

7. Customer Obligations

The Customer agrees to.

Provide accurate information when booking, including any items requiring special handling, heavy or oversized items, and access issues.

Ensure that all Goods are properly packed and prepared for transport unless packing services have been agreed as part of the Job.

Arrange suitable parking for the Companys vehicles at all relevant addresses and pay any parking charges or fines arising from inadequate arrangements, except where clearly caused by the Company.

Ensure that the premises are safe and accessible for the Companys staff and that children, pets, or third parties do not obstruct the work.

Be present, or have an authorised representative present, at the collection and delivery locations to oversee the Job, confirm instructions, and sign any documentation.

8. Excluded and Restricted Items

Unless expressly agreed in writing before the Job, the Company does not carry the following items.

Cash, jewellery, watches, precious metals, or high value collectibles.

Firearms, ammunition, explosives, or hazardous materials.

Illegal goods, stolen property, or contraband.

Perishable goods that require refrigeration or special handling.

Animals or live plants requiring specific environmental conditions.

If such items are transported without the Companys knowledge or consent, the Company accepts no liability for loss, damage, or delay, and the Customer will be responsible for any resulting penalties, claims, or costs.

9. Liability for Loss or Damage

The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability for loss of or damage to Goods or property is subject to the following terms.

The Company is not liable for pre-existing damage or for normal wear and tear. The Customer should point out any existing damage to Goods or property before the Job commences.

The Company is not liable for loss or damage resulting from inadequate or unsuitable packing carried out by the Customer or by third parties who are not acting on behalf of the Company.

The Company is not liable for disassembled or self-assembled furniture that is not designed to be moved once assembled, or which is inherently weak or unstable.

The Company is not liable for damage to goods or property where the Customer or a third party instructs the Companys staff to perform work against the Companys advice, such as moving items through tight or unsuitable access routes.

Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and in any event within 7 days of completion of the Job. The Customer must provide evidence of loss or damage and reasonable proof of value.

To the fullest extent permitted by law, the Companys total liability for any claim arising out of or in connection with a Job, whether in contract, tort, or otherwise, shall be limited to the lesser of the cost of repair or replacement of the affected items, or an overall cap that may be specified by the Company from time to time. The Company does not exclude or limit liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded.

10. Delays and Events Beyond Our Control

The Company will use reasonable efforts to meet agreed dates and times but does not guarantee completion within a specific period where factors beyond its control arise. The Company is not liable for delays or failure to perform caused by circumstances such as adverse weather, traffic, road closures, breakdowns, accidents, industrial disputes, acts of authorities, or other events outside its reasonable control.

If such an event occurs, the Company will take reasonable steps to minimise disruption and, where possible, rearrange the Job. The Customer will still be responsible for any work already carried out and any unavoidable costs incurred.

11. Waste and Environmental Regulations

Where the Services include the removal of waste, disposal of unwanted items, or clearance of properties, the Company will comply with applicable UK waste and environmental regulations.

The Customer must clearly identify items to be disposed of and must not include hazardous, prohibited, or specialist waste unless specifically agreed. Additional charges may apply for certain items such as mattresses, electrical appliances, or large quantities of building or garden waste.

The Company will only transport waste to authorised facilities and may use licensed third-party waste carriers. The Customer remains responsible for any incorrect or misleading information given about the nature of waste items, and for any resulting costs, penalties, or claims.

12. Insurance

The Company maintains insurance appropriate to its business operations as required by law. This may include vehicle insurance and public liability insurance. Details of insurance cover are available from the Company on request.

The Customer is responsible for arranging additional insurance for Goods if higher levels of cover or specific protection are required. The Company is not obliged to arrange insurance for the Customer but may, at its discretion, provide information on independent insurance options.

13. Complaints and Dispute Resolution

The Company aims to provide a professional and reliable service. If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the matter with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

The Customer should provide full details of the issue, including dates, addresses, and any supporting evidence. The Company will respond within a reasonable period and may request further information in order to assess the complaint.

The Company will seek to resolve disputes directly with the Customer. If a dispute cannot be resolved by agreement, either party may pursue any remedies available under English law.

14. Data Protection and Privacy

The Company collects and processes personal data about Customers as necessary to provide the Services, manage bookings, process payments, and comply with legal obligations. Personal data may include names, addresses, contact details, and information relating to the Job.

The Company will handle personal data in accordance with applicable UK data protection law. Personal data will not be shared with third parties except where required to deliver the Services, to comply with the law, or with the Customers consent.

15. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.

The Customer may not assign or transfer any rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights or obligations where reasonably necessary to provide the Services.

These Terms and Conditions, together with any written quotation, booking confirmation, and any additional terms notified to the Customer, constitute the entire agreement between the Customer and the Company in relation to the relevant Job.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services provided by the Company shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, formation, or performance.

By placing a booking with Man and Van Chelsea, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.



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Contact us

Company name: Man and Van Chelsea Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 6 Burnsall St
Postal code: SW3 3ST
City: London
Country: United Kingdom

Latitude: 51.4888110 Longitude: -0.1664420
E-mail:
[email protected]

Web:
Description: Exclusive offers for Chelsea, SW3 man and van removals and storage are guaranteed! You have to only contact us today and ask for a quote!
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