Man and Van Chelsea Privacy Policy

This Privacy Policy explains how Man and Van Chelsea collects, uses, stores and protects personal data relating to customers and prospective customers. It applies to all individuals using Man and Van Chelsea services within the Chelsea area, including enquiries, quotes, bookings and related communications.

Man and Van Chelsea acts as a data controller for the personal data described in this Privacy Policy and is committed to processing data lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation and other applicable data protection laws.

Personal Data We Collect

We collect and process different categories of personal data in connection with our moving and transport services. The types of information we may collect include:

Identity and contact details, such as name, postal address, service address, and any contact channels you choose to provide such as messenger IDs or other communication handles.

Booking and service information, such as details of the property or premises, access information, inventory of items to be moved, dates and times of moves, pick-up and drop-off locations, and any special instructions you provide.

Communication data, including the content of messages, queries, complaints or feedback you send to us and records of our communications with you.

Payment-related information, such as payment status, transaction details and billing history. We do not store full payment card details when third-party payment processors are used.

Technical and usage information, such as basic device and browser details, date and time of visits to our website, and pages viewed. This may be collected through standard logging tools and similar technologies to support the functioning and security of our online services.

You may choose not to provide certain information, but this may limit our ability to respond to your enquiries or provide services.

Lawful Bases for Processing

We process personal data only when we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contractual necessity: We process personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes handling enquiries, providing quotes, arranging and carrying out moves, managing payments, and providing customer support.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. Our legitimate interests include improving our services, managing and protecting our business, responding to queries, preventing fraud and misuse, and maintaining appropriate records of services provided.

Legal obligations: We may process personal data where necessary to comply with laws and regulations, including tax and accounting rules and obligations to respond to lawful requests from authorities.

Consent: In limited cases, we may rely on your consent, for example for certain types of direct marketing by electronic means where consent is required. When consent is our lawful basis, you are free to withdraw it at any time, and this will not affect processing that has already taken place.

How We Use Your Personal Data

We use personal data for the following purposes:

To provide and manage our services, including handling enquiries, preparing quotes, organising moves, scheduling vehicles and personnel, and delivering your belongings.

To communicate with you, including confirming bookings, sending updates or changes to your service, responding to your questions, and dealing with complaints or feedback.

To manage payments and billing, including issuing invoices, recording payments, and managing refunds or disputes.

To operate, maintain and improve our website and services, including troubleshooting, data analysis, testing, and monitoring usage and performance.

To maintain security and prevent misuse, including detecting and preventing fraud, unauthorised access, or activities that may be illegal or breach our terms.

To meet our legal and regulatory obligations, including record-keeping and cooperating with lawful requests from competent authorities.

Data Sharing and Processors

We do not sell your personal data. We may share personal data with third parties only where necessary and in line with this Privacy Policy.

We may use carefully selected third-party service providers as data processors to assist in delivering our services and managing our operations. These may include providers of payment processing, IT and hosting services, communication platforms, customer management tools, and professional advisers such as accountants or legal advisers. These processors act on our instructions, are obliged to keep your data secure, and may not use it for their own purposes.

We may also share personal data where required by law or where we reasonably believe that disclosure is necessary to protect our rights, your safety or the safety of others, or to detect, prevent or address fraud or security issues.

If we are involved in a business reorganisation, merger or transfer, personal data may be disclosed to parties involved in the process, but only where appropriate safeguards and confidentiality obligations are in place.

International Transfers

Where we use service providers or tools that involve transfers of personal data outside the United Kingdom, we take steps to ensure that appropriate safeguards are in place. These may include relying on adequacy regulations, using standard contractual clauses approved by relevant authorities, or other lawful transfer mechanisms that provide an equivalent level of protection for personal data.

Data Retention

We keep personal data only for as long as is reasonably necessary for the purposes described in this Privacy Policy, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

In general, enquiry and booking records, along with associated communications, may be kept for a period that allows us to manage our relationship with you, handle any questions or disputes, and meet our record-keeping obligations. After this period, data will be securely deleted or anonymised so that it can no longer be linked to identifiable individuals.

The specific retention period for particular categories of data may vary depending on the nature of the information, the purpose for which it is used, and applicable legal requirements. Where we rely on consent for certain processing activities, data will be retained only for as long as the consent remains valid or until it is withdrawn.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures may include controlled access to systems, use of passwords and authentication procedures, secure storage practices, and staff awareness of data protection responsibilities.

While we strive to protect your personal data, no method of transmission or storage is completely secure. You should also take steps to protect your own information, such as limiting the data you share in open communications and keeping access details to your devices secure.

Your Data Protection Rights

Under data protection law, individuals have a number of rights in relation to their personal data. Subject to certain conditions and exemptions, you have the right to:

Access your personal data and obtain information about how we process it.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data in certain circumstances, for example where the data is no longer needed for the purpose for which it was collected or where you withdraw consent.

Object to processing of your personal data where we rely on legitimate interests, including an absolute right to object to direct marketing.

Request restriction of processing in certain circumstances, such as where the accuracy of the data is contested or the processing is unlawful.

Request the transfer of your personal data to you or another organisation in a structured, commonly used and machine-readable format where processing is based on consent or contract and carried out by automated means.

Withdraw consent at any time where consent is the lawful basis for processing, without affecting the lawfulness of processing carried out before your withdrawal.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can address your concerns directly.

Policy Scope and Updates

This Privacy Policy applies to all Man and Van Chelsea customers and prospective customers within the Chelsea area and to anyone who contacts us regarding our services. It does not govern the practices of third-party websites or services that may be referenced or accessed in connection with our services.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. The latest version will apply from the date it is made available. You are encouraged to review this Privacy Policy periodically to stay informed about how we handle personal data.



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Contact us

Company name: Man and Van Chelsea Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 6 Burnsall St
Postal code: SW3 3ST
City: London
Country: United Kingdom

Latitude: 51.4888110 Longitude: -0.1664420
E-mail:
[email protected]

Web:
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