Man And Van Chelsea Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Chelsea provides moving, transport, loading, unloading, and related removal services. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are intended to create a clear and fair framework for both the customer and the service provider, covering the booking process, payments, cancellations, liability, waste regulations, and the law that applies to our agreement.

In these terms, references to “we,” “us,” “our,” or “the company” mean the provider of the man and van service. References to “you” or “the customer” mean the person, business, or organisation requesting the service. These terms apply to all man and van services in Chelsea and to any related removal or transport work we agree to carry out, unless we have expressly agreed something different in writing.

A booking may be made by telephone, email, online form, or any other method we make available from time to time. A quotation is normally based on the information you provide at the time of enquiry, including the collection and delivery addresses, access conditions, size and weight of items, number of helpers needed, parking restrictions, and any special handling requirements. If the job details change after the quotation is issued, we may revise the price, timing, or service scope accordingly.

All bookings are subject to availability and are not confirmed until we have accepted them and, where required, received any deposit or prepayment. You are responsible for ensuring that all information you provide is accurate and complete. If the actual job differs from the description provided during booking, we may refuse to proceed, charge additional fees, or amend the schedule. This is particularly relevant where stairs, lifts, long carries, waiting time, bulky furniture, fragile items, or restricted access are involved.

It is your responsibility to make sure that the goods to be moved are properly packed and ready for transport, unless packing services have been separately agreed. You must clearly identify any items that are fragile, valuable, or require special handling. We reserve the right to refuse to move items that are unsafe, unlawful, inadequately packaged, excessively heavy, or likely to cause damage to property, vehicles, or personnel. If our team reasonably believes that a job cannot be completed safely, we may stop work and charge for the time already spent.

Payment terms will be explained in the quotation or booking confirmation. Unless stated otherwise, payment is due on completion of the service and must be made in full without deduction or set-off. We may require a deposit, advance payment, or card pre-authorisation for certain bookings, including larger moves, out-of-hours work, or jobs involving third-party costs. Accepted payment methods may include bank transfer, debit card, credit card, or cash, subject to our current policy.

If a payment is declined, reversed, or remains outstanding, we may charge reasonable recovery costs and interest where permitted by law. Prices may be quoted as fixed, hourly, or based on a combination of factors. Any waiting time caused by the customer, inaccurate information, lack of access, parking delays, keys not being available, or failure to prepare items may be chargeable. Additional work requested on the day may also result in extra fees.

Cancellations and rescheduling requests should be made as soon as possible. If you cancel well in advance, no cancellation fee may apply, but any deposit already paid may be non-refundable if we have reserved time, staff, or vehicle resources for your booking. Where a cancellation is made at short notice, or where we arrive and are unable to carry out the service because of customer-related issues, we may charge part or all of the agreed price to cover lost time and costs.

In the event of postponement, we will try to offer an alternative date subject to availability. If we need to cancel or reschedule due to vehicle breakdown, severe weather, staff illness, traffic disruption, safety concerns, or another event outside our control, we will seek to notify you promptly and arrange an alternative time where reasonably possible. Our liability for such changes is limited to rescheduling the service or refunding any amount paid for the affected part of the booking, unless otherwise required by law.

We will take reasonable care when handling your belongings, but our liability is limited as set out in these terms. We are not responsible for pre-existing damage, items that were already unstable or poorly packed, or losses caused by circumstances beyond our reasonable control. Unless otherwise agreed in writing, we do not accept responsibility for items of exceptional value unless we have been informed in advance and have expressly agreed to carry them. You should keep valuables, important documents, cash, jewellery, and irreplaceable items with you whenever possible.

Any claim for loss or damage must be reported to us as soon as reasonably practicable and, in any event, within a reasonable time after the service has ended. You should inspect your items and premises promptly upon completion of the job. To the fullest extent permitted by law, we shall not be liable for indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

If we are working in your home, office, or other premises, you must ensure that the area is reasonably safe and accessible. You are responsible for securing pets, children, and any hazardous materials that could interfere with the service or create a risk. Any damage caused by unsafe access, defective flooring, loose fixtures, or concealed hazards may not be our responsibility unless caused directly by our negligence. Where our team is asked to disassemble or reassemble furniture, we will do so with reasonable skill and care, but we do not guarantee that all items can be safely dismantled or refitted without risk of wear or minor marks.

Waste removal, disposal, and clearances are subject to applicable waste regulations. If our service includes collection of waste, rubbish, unwanted items, or debris, you confirm that you have the legal right to dispose of those items and that they are not hazardous, prohibited, or likely to contaminate other waste. We may request details about the materials to be removed and may refuse any item that appears unsafe, regulated, or unsuitable for transport or disposal.

We will handle waste in accordance with relevant UK legislation and accepted environmental practices. This may include sorting, transporting, and transferring waste only to authorised facilities or licensed operators where required. You agree not to request the removal of controlled substances, clinical waste, asbestos, solvents, paint in large quantities, pressurised containers, or any other items subject to special rules unless we have agreed in advance and are legally permitted to handle them. If incorrect information is provided about the nature of the waste, you may be responsible for any resulting costs, fines, clean-up expenses, or third-party claims.

For all services, you must obtain any permissions needed for parking, access, loading, unloading, or entry to premises. Any penalties, congestion charges, tolls, permits, storage costs, or site fees relating to your booking are your responsibility unless we have agreed otherwise. If the move cannot proceed because access is unavailable or permission has not been granted, we may still charge for time, vehicle attendance, and any associated expenses. We may also charge for re-delivery, redirection, or waiting where the delay is caused by circumstances within your control.

We reserve the right to use subcontractors or additional personnel to perform all or part of the service, provided they are competent and appropriately instructed. This does not affect your rights under these terms. Any estimate of time, workforce, or vehicle size is based on the information available at the time of quotation and may change if the job proves larger, heavier, or more complex than described. Where suitable, we may suggest changes to the booking to improve safety, efficiency, or compliance.

All goods remain your responsibility during packing unless we have agreed to pack them ourselves. We are not liable for damage caused by pre-existing defects, normal wear and tear, hidden weakness, or inadequate packaging. Glass, mirrors, electronics, artwork, antiques, plants, and similar items may require additional care and may carry a higher risk of damage during transit. If you choose to transport such items, you do so at your own risk unless we have accepted responsibility in writing and any special conditions have been agreed.

These man and van Chelsea terms do not create a storage service unless this has been expressly agreed. If we temporarily hold items, any storage period, charges, insurance arrangements, and collection deadlines must be confirmed in writing. If items are not collected within the agreed time, we may charge storage fees, and we may dispose of or transfer items in accordance with applicable law after giving reasonable notice where required. We are not responsible for deterioration caused by long-term storage unless caused by our failure to take reasonable care.

Our obligation is to provide the service with reasonable care and skill and in line with the description agreed at the time of booking. We do not guarantee a specific completion time unless we have stated one in writing. Traffic, weather, road closures, parking constraints, and other operational factors may affect schedules. Where timing is important, you should tell us in advance so that we can confirm whether the requested arrangement is feasible.

We may suspend or end the service if you or anyone acting on your behalf behaves abusively, threatens safety, interferes with our staff, or refuses to cooperate with reasonable instructions. In such circumstances, we may charge for work already completed and for any unavoidable costs incurred. We also reserve the right to decline items or cancel a booking if we believe continuing would breach the law, endanger people, or damage property.

Any variation to these terms must be agreed in writing by an authorised representative of the company. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right or remedy on one occasion does not waive that right in the future. These terms, together with the quotation and booking confirmation, form the entire agreement between the parties regarding the relevant service.

The agreement is governed by the laws of England and Wales. Any dispute arising from or in connection with these terms, the booking, or the service provided shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If you are acting as a business customer, you confirm that you have authority to enter into the booking and accept these terms on behalf of that business.

By proceeding with a booking for Man And Van Chelsea, you acknowledge that you have read, understood, and accepted these Terms and Conditions. If you are unsure about any part of them, you should raise the matter before confirming your booking. These terms are designed to support a transparent and reliable man and van service, protect both parties, and ensure that every move is handled professionally, lawfully, and with reasonable care.